Water is coming out of the overflow spout in front of the unit.

  • Verify that emergency refill valve is closed.
  • Check the tank filling operation (probe, inlet valve and liquid level control board).

One side of the brewer is brewing more than the other side.

  • Ensure proper valve core alignment.
  • Ensure the spray arm is centered over the liner.

There is no coffee in the sight glass after aeration pump cycles.

  • Ensure that lower sight glass washer is not clogged.
  • Ensure that the breather holes in the air line fittings are not blocked by the tubing.

The unit is not filling.

  • Check the water supply to the machine.
  • Check the water control board and inlet valve.
  • Check the tank filling operation (probe, inlet valve and liquid level control board).

Is it possible to convert a natural gas urn to use propane?

  • The orifices on the pilot and the two burners must be replaced.
  • The regulator on the gas control valve must be replaced.
  • For more information contact Technical Support: 800-995-0417

Should the thermostat be turned off when the urn is not in use?

  • It is not necessary to turn off. For energy conservation, set to hold.

What do the numbers 1, 2, 3, Hold and Boil represent on the thermostat dial?

  • 1=170°; 2=180°; 3=190°; Hold=160°; Boil=200°.

The unit will not brew.

  • Verify that the fuse is good (5 amps).
  • Ensure that the toggle switch is on.
  • Is the pump running?
    • If yes, check for blockage at the valve core.
    • If no, check the voltage at the pump and terminals A and B on the holding relay.
  • Is the water jacket full?
    • If no, disconnect the orange wire from the liquid level probe. If the water starts filling, the probe needs to be replaced.
  • Does the brew light come on when the button is pushed?
    • If yes, check the voltage at the timer.
    • If no, check the brew switch.

Which reference point on the temperature gauge represents 200°?

  • The second line from the left side of the gauge represents 200°.