Curtis Care

Equipment Support

Curtis Care Programs

Let Curtis Care provide you with Extended Factory Authorized Support for your Curtis Brewing and Dispensing System today.

Curtis Care offers a series of potential, fixed-cost programs that simplify installation and extend factory maintenance and service for your Curtis commercial brewing and dispensing systems. Curtis Care Programs ensure your profitable, trouble-free operation throughout the life of your equipment.

Curtis Care Installation

Curtis Care Preventive Maintenance

Curtis Care Urgent Service

Curtis Care Asset Management

General Information

Curtis Care Installation
  • One-Call Does it All.
  • Professional Delivery and Installation.
  • All Necessary Parts Included.
  • * NOTE: Plug and cord not included with installation.
  • Free Installation of Curtis Water Filtration Device.
  • Includes On-Site Operation and Routine Maintenance Training

Available at Time of Purchase


Curtis Care Urgent Service

  • Straightforward Maintenance and Service.
  • Quick and Simple Access — One Dedicated Toll-Free Call.
  • Conditions are often Corrected Right Over the Phone . . . at NO Cost!
  • Trained Curtis Care Technicians Dispatched within 24 Hours.
  • Optional Billing Method Available.

Available at time of purchase

Curtis Care Preventive Maintenance
  • Maintains Factory Performance.
  • Ensures Consistency and Quality.
  • Timely preventive maintenance service by a factory trained technician.
  • Pre-Established Inspection and/or Replacement of Key Components Tailored to Your Use Pattern.
  • All Inspections, Adjustments, and Upgrades Performed at a Single Rate. Provides “No Surprises” Cost Control.
  • Available for New and Previously Installed Equipment.



Curtis Care Asset Management

  • Track all units from installation, deinstallation, preventative maintenance (if purchased) and holding sites.
  • Reports available on a yearly, monthly, or quarterly basis.

One transaction handles it all. Factory trained technicians deliver and professionally install your new Curtis coffee and beverage equipment. On-site training of personnel is included with our Curtis Care Installation. A single Flat-Rate includes installation and travel expense* to perform the installation at an end user location during normal business hours. (Normal business hours are defined as Monday through Friday [excluding holidays], 8:00 AM to 5:00 PM in the local time zone of the installation location.)
Available for all of our valued Curtis customers with an open account or approved credit card.

* Note: Includes travel up to 60 miles round trip from the nearest Curtis authorized service center.

Site Readiness

You’ll need to supply the following information: install location, address, phone number, contact person, and calibration specifications (if different from Curtis factory specifications).

A site survey can be performed, for a nominal fee. The survey will determine that all requirements for installation are met. The site must have proper electrical outlets and power source with the proper size wiring, and access to the site as scheduled. Delays, waiting time or operating restrictions that hinder the service agent’s ability to perform installation will result in additional charges.

Your site must have the correct utilities for the equipment ordered within 4.5 feet of its planned location. No modifications or alterations of existing building fixtures or building structure are included.

The installation must be complete during the Curtis Care Technician’s first trip to your location, or additional charges may apply.

A Curtis water filtration device can be installed during the service visit, if requested, at NO extra charge. (Cartridge cost not included).

Ordering Curtis Care Installation...

STEPS


1. Place an order for any Curtis Equipment, or if unit was previously purchased, contact our technical support department and request an installation of unit.

2. All work is scheduled and coordinated with our Certified Service Agent and Curtis Care Representative. Stress free installations; we take care of everything.

3. At time of installation, the Curtis Care Technician will provide training on the operation and routine maintenance of your new Curtis system.

4. You will receive two invoices, one for the Curtis System, the second for the Curtis Care Installation.

Curtis Care Installation applies to Curtis branded systems only. Selection of service partner is at the sole discretion of Wilbur Curtis Company.

Curtis Care Installation Options

After hours installs can be provided, if requested. The charge for after hours installations is an additional 50 percent of standard install cost.

Curtis Care Preventive Maintenance

Available for new and previously installed* equipment.

Keep your system up to factory specs, ensuring unparalleled consistency of quality coffee and beverage service with a Curtis Care Preventive Maintenance (PM) Program.

Curtis Care PM programs are available for all Curtis customers with an open account or approved credit card.

* Note: Previously installed Curtis equipment must have a Curtis Care Urgent Service call performed to return equipment to factory specifications. Curtis reserves the right to not accept the contract if equipment is beyond usable condition.

What is Included.

Regularly scheduled visits from a Curtis Care Technician.

Performance of recommended inspections, adjustments, and maintenance for your Curtis equipment.

Necessary repair/replacement of additional components not functional at the time of the PM visit. (Parts cost not included).

A Curtis water filtration device can be installed during the PM visit, if requested, at NO extra charge. (Cartridge cost not included).

Ordering Curtis Care Preventive Maintenance Program...


STEPS


1. Ask your Curtis Product Specialist to include Curtis Care Preventative Maintenance.

2. PM can be performed on existing units or previously purchased units.

3. You will receive two invoices, one for the Curtis System, the second for the Preventative Maintenance Program.

4. Curtis Care schedules the recommended PM visits by a trained Curtis Care Technician.

5. A dedicated service company performs routine PM’s.

6. You will need to provide the following information: install site, contact person, and phone number. On previously installed units, we will need the model, serial number, and calibration specs (if different from factory settings).

It’s that simple

Important Information

Heavy build-up of mineral scale and lime in the heating tank is detrimental to the brewing system. Lime build-up varies greatly by geographic location. Lime build-up can be mitigated through proper water filtration. Curtis Care PM visits may include de-liming at an additional charge.

Equipment settings requested which are different than factory specifications (time, temperature, etc.) must be provided in writing.

Contract provides for travel up to 60 miles round trip from the nearest Curtis authorized service center.

Selection of service partner is at the sole discretion of Wilbur Curtis Company.

Curtis Care Urgent Service

Straightforward maintenance and service.

Curtis Care Urgent Service provides quick and simple access to the industry’s best on-call national service network. Trained Curtis Care Technicians are dispatched within 24 hours of your request. Service fees are simple and pre-determined. The all-inclusive Flat-Rate covers dispatch, parts, labor, technical consultation, and even trip charges.

One call does it all.

When service is required, call the Curtis Care service toll-free number.

You will need to provide the following:

Location name, address, phone number, name of contact

Model and serial number

Equipment location

Description of equipment problem

Explain the problem to your Curtis Care Technician. If possible, we will help you correct the condition right over the phone at no charge.

If we are unable to correct the condition, a trained Curtis Care Technician will be dispatched within 24 hours of your request. They will arrive at your location within normal business hours (8:00 AM to 5:00 PM local time) to repair the equipment.

Service fees are simple and pre-determined. The all-inclusive Flat-Rate invoice covers dispatch, parts, labor, technical consultation, and even trip charges.*

* Note: Contract provides for travel up to 60 miles round trip from the nearest Curtis authorized service center.

Important Information

All repairs must be made on-site. Heavy build-up of mineral scale and lime in the heating tank is detrimental to the brewing system. Scale build-up varies greatly by geographic location. Scale build-up can be mitigated through proper water filtration. Unless pre-arranged, Curtis Care Urgent Service programs do not cover removal of equipment for heavy de-scaling.

Equipment settings requested which are different than factory specifications (time, temperature, etc.) must be provided in writing.

Services performed beyond those requested will be invoiced at time and material rates.

A Curtis water filtration device can be installed during the service visit, if requested, at NO extra charge. (Cartridge cost not included).

Curtis Care Urgent Service Options


Additional Charge May Apply

Status reports of service occurrences can be provided. Information included on the report is: name, address and phone number of the location, and status of service.

Emergency service calls can be provided after normal business hours. The charge for after-hours service is an additional 50 percent of the standard service cost.

Customers can name accounts that are authorized to call for service directly. Locations must be specified in writing before service can be performed.

Customers may choose actual invoice cost plus a managed service fee as optional billing method.

Curtis Care Asset Management


No Hassle Asset Management

Curtis Care Asset Management is a simple, stress free method of keeping track of your assets

Under The Program, We Track The Following:

Installation (if purchased)

Removal of Units (if purchased)

Preventative Maintenance (if purchased)

Urgent Service (if purchased)

Our Reports Provide You:

Site Name

Site Address

Unit

Serial Number

Service Date

Service Agent Contact Information

For corporate accounts - Automated e-mails generated with a step by step of where the call is in its process.

Steps

Ask your Curtis Product Specialist to include Asset Management on your order.

(Option 1) - Provide us with current information:

a. Site Name

b. Address

c. Contact Phone Number

d. Contact Name

e. Item No. of Unit

f. Serial Number

(Option 2) - Request a site survey (additional fees apply)

Report provided on a per year, monthly, or quarterly basis, or for project roll-outs.